In today's dynamic and diverse professional landscape, effective conflict resolution skills are essential for fostering a harmonious and productive work environment. Within this introductory course, designed specifically for working professionals, you'll gain insights into handling employee's interpersonal conflicts. You'll also learn techniques to support your staff to effectively resolve workplace and group conflicts.

We will explore conflict resolution and mediation approaches to identify the most effective interventions to facilitate employee conflict resolution. Through a combination of engaging lectures, interactive discussions and practical exercises, you’ll acquire essential skills to effectively manage conflicts.

This course is ideal for managers, team leaders, human resource professionals, project managers, and anyone interested in fostering a healthier, more collaborative work environment.

Learning Outcomes

• Identify and understand different perspectives and approaches to the study of workplace conflict
• Understand the role conflict management techniques and how mediation plays in the resolution of disputes
• Identify and implement strategies for preventing or defusing rising conflict
• Recognize how mediator and party biases and cultural differences can affect the resolution process
• Understand the mediation process when participating in a EEOC mediation

Topics Include

• Core concepts of workplace conflict
• De-escalation mediation techniques
• The role of confidentiality in the process
• How to prepare to conduct conflict resolution meetings with parties involved in workplace conflict

Professional Credit

SHRM-CP® or SHRM-SCP® 16.5 PDCs.