Effective Employee Relations | HRMT.X414

This course presents legal and practical methods for handling employee relations issues. Special emphasis is given to the 80 percent of job terminations that are on-the-job behavior-related.

Learning Outcomes

At the conclusion of the course, you should be able to:

  • Understand how to add value and build credibility as an employee relations partner
  • Understand employee motivation and how it impacts ER
  • Drive setting aligned expectations with managers
  • Support managers on providing feedback to employees
  • Deal with employee complaints
  • Handle difficult conversations with employees
  • Drive employee communications at all levels

Topics Include:

  • Employee communications
  • Handling employee complaints, resolving employee conflicts and harassment
  • Coaching managers through employee issues
  • Performance management
  • Voluntary and involuntary terminations
  • Impact of mergers and acquisitions

Professional Credit:

HRCI®---PHR®, SPHR® and GPHR® general recertification credit: 16.5 hours.

Effective February 22, 2020, this course is valid for 16.5 PDCs for the SHRM-CP® or SHRM-SCP®.

Have a question about this course?
Speak to a student services representative.
Call (408) 861-3860
This course is related to the following programs:


Sections Open for Enrollment:

Open Sections and Schedule
Start / End Date Units Meeting Type Cost Instructor
05-17-2021 to 06-21-2021 1.5 Live-Online $700

Marco F. Rosa



Date: Start Time: End Time: Meeting Type: Location:
Mon, 05-17-2021 6:00 p.m. 9:00 p.m. Live-Online ONLINE
Mon, 05-24-2021 6:00 p.m. 9:00 p.m. Live-Online ONLINE
Mon, 06-07-2021 6:00 p.m. 9:00 p.m. Live-Online ONLINE
Mon, 06-14-2021 6:00 p.m. 9:00 p.m. Live-Online ONLINE
Mon, 06-21-2021 6:00 p.m. 9:00 p.m. Live-Online ONLINE