Quality management (QM)—planning, assurance, and control—is a critical skill in today’s fast-paced business environment. In Quality Management for Enterprises, Products, and Programs, you will learn the widely adopted methodologies, such as Lean, Six-Sigma, and Continuous Improvement, which build successful outcomes. These are the techniques that produce organizational, product, and service excellence in corporations around the world.

You’ll have the opportunity to work with typical framework, analytical techniques, and underlying principles and receive guidance with quality standards setting, root-cause analysis, and tactical decision making.

Learning Outcomes

After successful completion of the course, students will

• Gain understanding of the importance of QM for products or services and its relation to customers / stakeholders’ satisfaction
• Strengthen their knowledge of the essential components of a QM plan, and experience the process of identify quality standards and criteria, and how to ensure or inspect for them
• Distinguish among the main Quality Improvement methodologies and choose the most appropriate for the given situation
• Utilize the most common Quality Assurance and Controls tools, understand analytical techniques, and synthetize information to prompt action or resolution
• Gain exposure to upcoming trends in data analytics and prescriptive Process Control