Online Frequently Asked Question

For Students

I forgot my username/password; what do I do?

If you have forgotten your username, please email extensionservices@ucsc.edu or call (408) 861-3860 for assistance.  Do not create duplicate accounts.

If you have forgotten your password, please click Forgot Password? on the Online Classroom login page to reset your password.

Where do I go to access my online course(s)?

Students will use the new Online Classroom for their courses.

Where can I get more information or training about Canvas?

How does a typical online class work?

  • Inside the Online Classroom, you will find a user-friendly interface and standardized look across all course sites.
  • Your dashboard provides a view of all your available courses.
  • Your instructor will decide whether you may complete modules at your own pace within the course’s timeframe.
  • Instructors are not available 24/7.
  • Instructors maintain regular contact throughout courses via announcements, discussions, collaborations, and/or email.

What is expected of students using the Online Classroom?

  • Understand the Course Drops and Refunds policy.
  • Know the basic Technical Requirements for accessing your course site and online course materials.
  • Log in to your course site within the first few days of the course start date to confirm your participation.
  • Review the course syllabus and other preliminary course materials immediately and thoroughly.
  • Raise your questions and seek clarification about the syllabus within the first week of the course.
  • Take an active role in each course, participating fully in the discussions, assignments and other activities.
  • If an external event interferes with your participation, you are responsible for notifying the instructor proactively.
  • Complete all coursework on time, as outlined in the course syllabus.
  • Acceptance of late work is not a given and penalties for lateness are at the discretion of the instructor.
  • Complete an online course evaluation at the end of each course to assess the instructor and the course.
  • The same standards and rules apply online as they do in our traditional classrooms.
  • Your academic conduct must adhere to the highest standards of integrity.
  • Your personal conduct must embody respect for the diversity of our institution.
  • UCSC Extension is a California state agency. By studying here, you are required to adhere to California state laws and regulations.