Passwords Frequently Asked Question

How do I get a student account username and password?

New Students

If you do not have a student number and password, one will be assigned to you with your first enrollment. Your student number is your user name. You can change your student number to a user name that you can easily remember by coming back to this portal, logging in, and following directions. Please store your user name and  password where you can locate it for future logon to the site. Creating a new profile each time you log on creates multiple records and will make it difficult to access your academic history.

Returning Students

What do I do if I forget my password or user name?

Your student number is your username. If you have forgotten your username or password, click Login on the website main menu and then click the login button for the account you need to reset. On the following screen, click the appropriate "forgot password" link and follow the prompts to reset your password. If you still cannot access your student record, call (408) 861-3700 • Monday–Friday, 8:30 a.m.–5 p.m.