Transcript Frequently Asked Question

If you’ve never ordered transcripts through Parchment before, you will need to register for a New Learner Account.

Set up your Parchment account here or sign in to an existing account.

Please allow up to three weeks for standard hard copy processing. Express delivery options are available, as is the ability to order official transcripts electronically. You'll be able to see real-time status updates so you know exactly where it is and when it’s been delivered.

1. Log in to parchment.com
2. Click Transcripts.
3. Click Order History.

If your order is on hold, this means that your school placed your order on hold. You should have received an email explaining why.

There are many reasons why a school may place an order on hold—for example, an outstanding payment.

Please speak to someone at your school about it. We’re very sorry but there is nothing that we can do to help. Your order will be processed, once the issue has been resolved.

"Order submitted to school" means that your transcript request has been sent to your school but has not yet been reviewed or processed. Please contact UCSC Extension if it's been more than a few days.

These are the steps that will take place:

1. If everything looks OK, your school will approve your order.
2. Your school will locate your transcript and upload it to our system (or mail it if they’re preparing it themselves).
3. Once your transcript arrives in our system, we will send it to the destination you provided.

When the status of an order says "Download Confirmed" your transcript was delivered to a school’s Parchment account, and a school administrator downloaded it. You can contact the school you're applying to and tell them that they can download it again from within their Parchment account.

1. The administrator can go into the Reports section.
2. Search for your Document ID.

Find it on the Order History screen.

UCSC Extension will cancel transcript orders that have been on hold for 28 days.

For canceled orders that have been on hold for more than 30 days, please contact Parchment support for assistance with refunds.

If the order status says "Available for Download" your transcript was delivered to the school’s Parchment account, but they have not downloaded it yet.

You should contact the school to tell them that your transcript is in their Parchment account. You can give them your Document ID to help them locate it. You will find your Document ID on the Order History screen.

When you enter an email address as the destination for your transcript, the recipient should receive an email with a link in it to download the transcript.

If they didn’t receive the email, ask them to check their spam folder. If they still don’t have it, let us know and we can resend the email.

U.S. mail typically requires up to seven business days for delivery.

If a reasonable amount of time has passed, we will resend the transcript one time free of charge.

Please remember that institutions can take 4-6 weeks to process incoming transcripts and make the necessary entries in their computer systems. During this time, your school may not be able to confirm that they received your transcript. Unfortunately, we are only able to track the location of printed transcripts if you have selected FedEx overnight delivery.

Due to security reasons, there is no way to change the email or mailing address once you have placed an order.

If you want to change the destination, we can cancel the order, place a credit on your account, and then you can place a new order with the correct address.

We deliver transcripts exactly as we receive them. We do not verify the accuracy of the content, or change it in any way. We simply deliver what is provided to us.

Please contact your school directly if you have a question about the content or accuracy of your transcript. If they make changes to your transcript, they can upload it again and we will deliver it to its destination.

If you're sending a transcript to an individual, an organization, or a school that doesn't appear in a search, you can use the "Other Organization" or "Other Individual" option to manually enter the destination address.