Happy Holidays!
Our offices are closed Dec. 21 – Jan. 1 for winter break. We look forward to seeing you in the New Year!
Policies
Course Drops, Swaps, Refunds, and Our Audit Policy
Payment Policy-Parent Buying for Minor
Payment Policy-WIOA and TAA Funding
Academic Review Policy
Appeals
- Appeals most commonly approved:
- Serious personal injury or illness
- Contemporaneous death of an immediate family member
- Military deployment
- Appeals generally denied:
- Reasons related to employment changes
- Perceived quality of instruction
- Dissatisfaction with a course
- Dropping courses to avoid academic penalty
- Financial hardship
- Missing a deadline
- Misunderstanding
- Failure to review policy
Grievances
A Grievable Action is an action that: (a) is in violation of written UCSC Silicon Valley Extension policies or procedures; or (b) constitutes arbitrary, capricious or unequal application of written UCSC Extension policies or procedures. If the request does not match this definition, it will be denied.
- For grade grievances:
- Students must first contact their instructor either directly or through.
- Canvas within 10 days of grade being posted.
- If a satisfactory resolution is not reached with the instructor, submit your grievance to the Academic Review Committee (ARC) by filling out an Exception to Policy Request Form.
- For more information regarding the formal grade appeals policy and process email exarc@ucsc.edu
- To request an exception or to report a grievance:
- Complete the
- All exception petition forms must be submitted within 30 days of the course end date.
- Failure to submit the form within this time frame will result in a denial.
- Complete the
Appeal to the Dean
In cases where a student is not satisfied with the Academic Review Committee decision, the final level of appeal at UCSC Silicon Valley Extension is the Office of the Dean.
- To petition a final level of appeal:
- Send an email regarding your case along supporting information or documents to the following email address: unexdean@ucsc.edu
- The Dean will personally review the case and recommend a resolution.
- The Dean will write a final statement of resolution, sending a copy to the student, and all applicable parties.
- The Dean will record the final determination with the Office of the Registrar.
- Student will receive a copy of this formal resolution via email within 5-10 business days after all needed information is submitted.
Exceptions
When the deadline for a refund or another policy has passed, a petition for exception may be submitted. It must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required. UCSC Extension reserves the right to approve or deny any such request.
- To request an exception, please complete the exception petition form before the deadline noted below.