Fall Hours • COVID-19 Update

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Facilitation Skills | HRMT.X406

This course focuses on how facilitation skills are applied to create and support learning activity designed to improve individual, group, and organizational performance. Participants also learn how these skills can be applied to other organizational needs related to training: effective meetings, team-building efforts, and individual training and development programs. This experiential course gives participants an opportunity to practice facilitation skills and receive feedback on how to improve their performance.

Learning Outcomes:

At the conclusion of the course, you should be able to:

  • Identify facilitation strengths and opportunities for development through experience, feedback, observation and reflection
  • Identify and understand the facilitator’s role and application in group settings
  • Explain the difference between process and content as it relates to facilitation
  • Understand and experience elements of the group development process
  • Build a facilitation tool kit for use in the workplace
  • Refine and practice group observation skills to better manage group processes
  • Identify and observe the roles of group members for functional and nonfunctional behaviors

Topics Include:

  • The values of facilitation
  • Building and maintaining a learning environment
  • Group development skills
  • Group observation skills
  • Experimental techniques for interacting with groups
  • Recording theory and practice
  • Examination of key processes necessary in successfully leading learning activities (such as needs assessment, priorities and goals, conflict resolution, decision making, problem solving, and communication)

Professional Credit:

HRCI®---PHR®, SPHR® and GPHR® general recertification credit: 19.25 hours.

Effective February 22, 2020, this course is valid for 19.25 PDCs for the SHRM-CP® or SHRM-SCP®.

Have a question about this course?
Speak to a student services representative.
Call (408) 861-3860
  • Save your seat and help us confirm course scheduling. Enroll at least seven days before your course starts.
  • ACCESSING CANVAS—Learn more about accessing your course on Canvas in our FAQ section.

Sections Open for Enrollment:

Open Sections and Schedule
Start / End Date Units Cost Instructor
02-04-2022 to 02-12-2022 2.0 $725

Judy A Lacroix



Date: Start Time: End Time: Meeting Type: Location:
Fri, 02-04-2022 9:00 a.m. 5:00 p.m. Live-Online REMOTE
Sat, 02-05-2022 9:00 a.m. 5:00 p.m. Live-Online REMOTE
Sat, 02-12-2022 9:00 a.m. 5:00 p.m. Live-Online REMOTE